Return PolicyReturn Policy
PRINT THIS PAGE AND RETURN WITH YOUR ORDER. Since we custom make most of our merchandise to order, returns are generally not accepted and we are only able to accept returns on custom-made items for defective merchandise or mistakes we have made. In those cases a corrected replacement is sent to you. For non-customized merchandise, the returned item will incur a 25% processing/re-stocking fee. Returns must take place within 10 days of receipt of item. How to Return Your Order
1. Please indicate the reason for your return in the checkboxes below
2. Include a copy of the invoice which shows your name and order number
3. Use UPS to send items back via pre-paid freight (we cannot accept COD returns)
4. Send to the following address:
TM Gift Shop.
Attn: RT Department
1654 E. 87th Street
RA#:__________ All returns must have RA number. Any return without an RA number will be refused.
Reason for Return
Order number: ______________ Customer Name: _____________
Please check reason for return:
__ Customer Choice
__ Incorrect Item Received
__ Arrived Damaged
__ Arrived Defective
Your purchase will be credited to your original charge card. Shipping charge is not refundable except on orders that we shipped incorrectly. Otherwise shipping cost will be deducted from the amount of your refund. All returns must take place within 10 days of receipt of items.
As a service to our customers, you can generate and print a UPS Return label for anything that you need to ship back to us. We charge a flat rate of $10 for this service. The credit card that was used on your initial purchase will be charged the $10 when we receive your package back in our facility. To print a UPS mailing label